Simple tech help for your home, work, and everyday life.

A remote session includes up to 60 minutes of focused tech help via Zoom, Zoho Meeting, FaceTime, phone, or another agreed method. Additional time is billed in 15-minute increments at the applicable hourly rate. Issues requiring extensive research, third-party vendor support, account recovery, hardware repair, or in-home work may require an additional session or separate quote.

Plan clients can reach out between sessions by text and email for light guidance: quick questions, help deciding if an issue is urgent, scheduling advice, and brief follow-up clarification. Troubleshooting that requires screen sharing, step-by-step support, research, account recovery, or more than a brief exchange may count as a session or be billed separately. Between-session assistance is not a helpdesk or unlimited support channel.

Personal and Concierge clients receive same-business-day responses during normal business hours (Tuesday–Saturday, 10am–7pm Central). Essential clients receive a response within 1 business day. Same-day response means you'll hear back the same day if you reach out during business hours. It does not mean the issue will be fully resolved the same day.

Monthly plans include the number of one-hour sessions listed. Unused sessions do not roll over unless otherwise stated — the Personal plan includes rollover of one unused session per month. Additional support beyond the included monthly sessions is billed at the applicable hourly rate.

Backup support includes setup, review, and periodic check-ins. It does not guarantee data recovery or replace the customer's responsibility to maintain active backup services and account access.

Evening appointments may be available by request up to 9pm. After-hours availability is not guaranteed unless specifically included in your plan or agreed in advance. Response times apply during normal business hours (Tuesday–Saturday, 10am–7pm Central) unless otherwise stated.

Appointments may be rescheduled with at least 24 hours' notice. Same-day cancellations, missed appointments, or no-shows may result in forfeiture of the session or booking fee. For in-home appointments, the visit fee may be retained if the appointment is canceled after travel has begun or if the client is unavailable at the scheduled time. All Tech Connect understands that emergencies happen and may make exceptions at its discretion.

All Tech Connect provides light business tech support, setup help, training, documentation, and advisory support. It does not replace managed IT, emergency support, cybersecurity monitoring, network administration, or full-time help desk coverage unless specifically agreed in writing.